1. What types of products does Kenzed sell?

Kenzed sells a range of innovative and efficient mini dump trucks and trenchers. Our products are designed to provide maximum versatility and productivity in various industries.

2. What are the features of Kenzed products?

Our products, such as the 1100 lb 1000W DC Motor 48V Battery Powered Hydraulic Tipping Dump Cart and the 14HP 429cc KOHLER E-start 24'' Ditching Mini Trencher, offer silent operation, easy maneuverability, and the ability to work in narrow areas. They also have electric design, hydraulic tipping, and powerful engines.

3. What is Kenzed's return policy?

Kenzed has a 30-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

4. How do I start a return?

To start a return, you can contact us at contact@kenzed.com or call us at +19893760107. If your return is accepted, we'll send you a return shipping label and provide instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

5. What should I do if I receive a damaged or wrong product?

If you receive a defective, damaged, or wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right. Please contact our mail to return the product.

6. Does Kenzed offer exchanges?

We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item, please contact us at contact@kenzed.com or call us at +19893760107.

7. Is there a restocking fee for returns?

No, we do not charge a restocking fee on returns.

8. How will I receive my refund?

We will notify you once we've received and inspected your return. If the refund is approved, you'll be automatically refunded on your original payment method. Please note that it can take some time for your bank or credit card company to process and post the refund.

9. What is Kenzed's shipping policy?

To ensure proper delivery, please make sure your address is fully entered and correct. We are not responsible for incorrect information. If a package is returned as non-deliverable, we will issue a store credit for the net price of your item(s) minus the shipping charge.

10. What should I do if my package is marked as delivered but I haven't received it?

If your tracking information states that your package was delivered and you have not received it, you must address this with your postal service. Kenzed does not hold any responsibility for packages that state to be delivered and does not issue refunds for such cases.